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Services or Offerings?
Email and Calendar Support
  1. Services
  2. Email, Calendar, and Collaboration
Support Microsoft Outlook email and calendar.
Microsoft Bookings
  1. Services
  2. Email, Calendar, and Collaboration
Microsoft OneDrive
  1. Services
  2. Email, Calendar, and Collaboration
Support Microsoft OneDrive for file sharing
Microsoft Teams
  1. Services
  2. Email, Calendar, and Collaboration
Provide and support Microsoft Teams
Outlook Meeting Room Request
  1. Services
  2. Email, Calendar, and Collaboration
Support Microsoft Outlook meeting room records
Project Request
  1. Services
  2. Internal
Two-Factor Authentication (MFA)
  1. Services
  2. Information Security & Compliance
Wireless (Wi-Fi) Network
  1. Services
  2. Network and Cabling
Providing assistance and troubleshooting for wireless (Wi-Fi) network connectivity.
Zoom
  1. Services
  2. Email, Calendar, and Collaboration
Provide and support Zoom services
Account & Sign-In Help
  1. Services
  2. Staging
  3. Accounts & Access
Get help with sign-in, password, account lockout, or multi-factor authentication issues.
Adobe Support
  1. Services
  2. Business Applications
Support for Adobe Products
Support Printers
  1. Services
  2. Computer, Printer and Mobile Device
Configure new / existing printers and troubleshoot printer issues
Service or Vendor Account Access Request
  1. Services
  2. Account and Access
Provide and management NetID for special services or vendors
Remote Access Request
  1. Services
  2. Account and Access
Provide remote accesses to Downstate internal resources.
Device Purchase Request
  1. Services
  2. Computer, Printer and Mobile Device
Support for IT equipment purchases.