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Services or Offerings?
Email and Calendar Support
  1. Services
  2. Email, Calendar, and Collaboration
Support Microsoft Outlook email and calendar.
Project Request
  1. Services
  2. Internal
Two-Factor Authentication (MFA)
  1. Services
  2. Information Security & Compliance
Wireless (Wi-Fi) Network
  1. Services
  2. Network and Cabling
Providing assistance and troubleshooting for wireless (Wi-Fi) network connectivity.
Account & Sign-In Help
  1. Services
  2. Staging
  3. Accounts & Access
Get help with sign-in, password, account lockout, or multi-factor authentication issues.
Adobe Support
  1. Services
  2. Business Applications
Support for Adobe Products
Support Printers
  1. Services
  2. Computer, Printer and Mobile Device
Configure new / existing printers and troubleshoot printer issues
Service or Vendor Account Access Request
  1. Services
  2. Account and Access
Provide and management NetID for special services or vendors
Remote Access Request
  1. Services
  2. Account and Access
Provide remote accesses to Downstate internal resources.
Device Purchase Request
  1. Services
  2. Computer, Printer and Mobile Device
Support for IT equipment purchases.
Shared Drive Access Request
  1. Services
  2. Account and Access
Office Move Request
  1. Services
  2. Computer, Printer and Mobile Device
Provides services to disconnect and reconnect PC, printers and desktop telephone sets for Office move.
Report Incident
  1. Services
  2. Account and Access
  3. Shared Drive Access Request
Help needed to configure MFA
  1. Services
  2. Information Security & Compliance
  3. Two-Factor Authentication (MFA)
Help needed to configure MFA
New Phone number to replace current one
  1. Services
  2. Information Security & Compliance
  3. Two-Factor Authentication (MFA)
cell Phone number changed