Resetting Your Downstate NetID Password

Note: Password Self-Service is only available to current students/staff who have active email. If you are an applicant who has not yet received/logged into email, send a request to help@downstate.edu instead.

Your NetID password must be reset every 180 days. You'll be notified by email two weeks in advance. These emails are legitimate — they do not require that you respond to them or click on any links. 

Step 1: Go to the Password Reset Portal

https://passwordreset.microsoftonline.com

Step 2: Enter Your Downstate Email Address

  1. On the reset page, enter your work or school email address.
  2. Complete the CAPTCHA characters to verify you’re not a bot.
  3. Click Next.

Enter email address dialog box

Step 3: Choose a Verification Method

Depending on your organization’s settings, you may see one or more of the following options:

  • Email verification (a code sent to a backup email)
  • Text message or phone call
  • Microsoft Authenticator app prompt

Select your preferred method and follow the on-screen prompts.

Choose a verification method dialog box

Step 4: Set a New Password

  1. Enter your new password and confirm it.
  2. Click Finish or Submit.

Enter new password dialog box

Step 5: Log In with Your New Password

After resetting, return to https://www.office.com and log in with your new password.

Tips and Troubleshooting

  • If you have too many failed login attempts your NetID will be locked temporarily. It will reopen after fifteen minutes.
  • Make sure your new password meets Downstate security requirements (e.g., length, complexity).
  • If you never registered for password recovery, or if none of the verification options work, contact the Service Desk for assistance.
  • You may be prompted to update your password on all devices (phone, Outlook, etc.).
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