A PDF version of the user guide is attached to the right of this page and can be downloaded.
Click on the images in the article to view.
Quick Guide for Navigatin2 the Client Portal
Use any 1 of the 3 options to log in to your client portal
Sign in using your DOWNSTATE Email Address and password. When you sign in the first time on a device, second factor authentication is required.
After successfully sign in, your name will appear at the right upper corner.
Choose an option:
“Submit a Ticket” – This option will allow you to create a NEW ticket.
“View Your Tickets” – This option will allow you to view and modify EXISTING open and closed tickets
"Submit a Ticket” option will take you to a Service Catalog. This catalog is designed in categories to help you better navigate to the most relevant service you need help with. You can choose to browse through the catalog, or to search any keyword for a service you need help with.
When you find the service you are looking for, you can click the button on the page which is most relevant to your need to bring up a request form to create a ticket. We strongly encourage you to complete ALL sections of the ticket and provide as many details as possible under “description”. There is also an “attachment” section we strongly suggest using. Providing all and as many details as possible will help us better assist you and prevent any delays. Please be sure to hit “Submit” button
Upon submitting your request, you will receive a confirmation page. You will also receive an email from “ITHelpReply@downstate.edu. You may reply to this email to update the ticket.
Please do NOT use this email to create any NEW tickets.
“View your Tickets” option on the Home screen allows to view all Existing open and closed tickets. You can click on the Request title to view details,
You can choose one of the options: withdraw your request, add attachments, alerts, or comments. Comments entered can be viewed by the technician who is responsible for fulfilling your request.
