Account & Sign-In Help

Get help with sign-in, password, account lockout, or multi-factor authentication issues.
You can reset your password using the Password Self-Service without submitting a ticket.
The individual name for contact if different from the requestor and phone number

For questions about an existing account, enter the last six digits from your physical Downstate ID card. This information is required for existing-account issues and helps us identify your account and resolve the issue more quickly. If you do not yet have an ID number, leave this field blank. Do not enter your password or full card number.

Enter only the last six digits printed on your physical Downstate ID card. Do not enter the full card number.
A short description to explain the nature of a ticket.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
File attachments associated with the ticket.
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Other Fields

Your name
Verification Code