Need Help? Here’s the Fastest Way to Get It

Downstate uses TeamDynamix (TDX) to track help requests. You can get support in three easy ways, all of which will create a ticket and get your issue to the right team. Your ticket will remain active until the problem is resolved to your satisfaction. 
 

Service Portal

cartoon of a woman on her laptopservices.downstate.edu

 
Email

help@downstate.eduImage of an email

  • Send an email describing the issue. Include as much detail as possible

  • Attach screenshots if you have them

  • You’ll receive a confirmation email with a ticket number

 
Phone

Cartoon of a man on the phone with a headset718-270-HELP (4357)

  • Call and explain the problem to a staff member, who will create a ticket for you

  • You’ll receive a confirmation email with a ticket number

 

Already have a ticket?

Please reply directly to the ticket confirmation email or add a comment in the Service Portal. Sending a new email to the Help Desk creates a new ticket and may delay your request.

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